Keystone Capital Corporation (“KCC”) has developed and tested a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
If after a significant business disruption you cannot contact KCC as you usually, please go to our website at www.kccbd.com for instructions. Alternatively, you can contact our clearing firms for instructions on how you may process limited trade-related transactions, cash disbursements, and security transfers for brokerage accounts.
Electronic Transaction Clearing, Inc., 660 South Figueroa Street, Suite 1450, Los Angeles, California 90017; or 213-402-1570
For direct business accounts customers may contact the appropriate advisory, insurance or mutual fund company that holds the account. Contact information for the direct business provider can be found on the account statement.
We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm’s books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our clearing firm, Electronic Transaction Clearing, Inc. (“ETC”), is committed to protecting the interests of clients at all times. ETC has developed a plan to provide for business continuity in the event that business is interrupted. The Business Continuity Plan addresses all critical business processes, including providing clients with the ability to buy and/or sell and providing access to securities and funds. The Business Continuity Plan addresses interruptions that are either localized or regional in scope regardless of the cause. The Business Continuity Plan is reviewed and tested annually and has been approved by senior management. Should a disruption occur at our headquarters in Los Angeles, California, some operational functions may be temporarily disrupted while staff relocates to predetermined alternative sites. ETC has Information Technology services that are housed and operate concurrently in dual, geographically disperse sites. Either site is capable of supporting all critical functions should one site be disabled. Any business disruption at ETC will not result in the loss of your account information, securities or money. Your securities and funds are held at banks, custodians and other providers of services to the securities industry that each have their own successfully tested business continuity capabilities. These facilities are all located remotely from ETC’s corporate data processing sites. In the event that a disruption occurs that affects ETC, relevant information, including contact information, will be prominently displayed on the website.
Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within 4 hours. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area, and recover and resume business within 24 to 48 hours. In either situation, we plan to continue in business, transfer operations to our clearing firm if necessary, and notify you through our website or our customer emergency number, on how to contact us. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer’s prompt access to their funds and securities.
KCC will adhere to the procedures described in its Business Continuity Plan. There are however, circumstances beyond the control of KCC. Therefore, KCC, in its sole discretion, reserves the right to flexibly respond to any disruption in a situation-specific and prudent manner. Additionally, if parts of our plan are dependent upon third parties, we will have no control over the success or failure of the third party.
If you have questions about our business continuity planning, you can contact us in writing at:
Keystone Capital Corporation
Attn: Compliance Officer
12230 El Camino Real
San Diego, CA 92130
Or call us at:
Phone – 858-348-4405